Privacy Policy
Your Privacy Matters to Us
At The Friendly Plumber, your trust is the foundation of our relationship. Protecting your personal information and respecting your privacy are priorities in everything we do. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or use our services.
- Information We Collect
We collect information only when it’s necessary to provide the best possible service to you.
This may include:
- Personal Information: Name, email address, phone number, and physical address.
- Service Information: Details about your plumbing needs, service requests, or appointments.
- Website Data: Non-personal information such as IP address, browser type, and pages visited, collected through cookies or analytics tools.
- Files or Attachments: Any documents or images you voluntarily upload when requesting estimates or applying for employment.
We collect this information only when you choose to share it with us through forms, emails, or phone calls.
2. How We Use Your Information
We use the data you provide for purposes such as:
- Responding to inquiries or scheduling services.
- Sending free estimates or appointment confirmations.
- Processing job applications and contacting applicants.
- Improving our website’s functionality and user experience.
Sending important updates, promotions, or company news (only if you’ve opted in).
We will never sell, rent, or share your personal data with third parties for marketing purposes.
3. How We Protect Your Information
We use industry-standard security measures to protect your data, including:
- Secure website encryption (SSL).
- Restricted access to internal systems and client information.
- Regular data monitoring to prevent unauthorized access, misuse, or loss.
- While no method of online transmission is 100% secure, we continuously improve our systems to keep your data safe.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect anonymous traffic data.
Cookies help us understand which pages are most useful to visitors so we can improve our site.
You can choose to disable cookies in your browser settings at any time.
Please note that doing so may affect some features or functionality.
5. Third-Party Services
We may use trusted third-party tools, such as analytics and form processors (e.g., Google Analytics, Forminator, WPForms, or email service providers), to operate our website efficiently.
These providers only receive information necessary to perform their services and are obligated to protect your data under their own privacy policies.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of inaccurate or outdated information.
- Withdraw consent for communications or data storage at any time.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
When data is no longer needed, it is securely deleted or anonymized.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
All updates will be posted on this page with a revised “Last Updated” date.
Last Updated: November 2025
Looking for a plumber you can trust?
We provide professional service with a friendly touch. Let’s get your project started.